Refund Policy

Last updated: 15 July 2026

This Refund Policy applies to paid services offered by iAssist Pro ("we", "us", "our"), an independent technical support service. It explains when refunds may be available and how to request one. iAssist Pro is not affiliated with, endorsed by, or sponsored by Apple Inc.

1. Our commitment

We aim to provide helpful, honest and effective troubleshooting guidance. If you are not satisfied with a paid service, we encourage you to contact us first so we can try to make things right.

2. Refund eligibility

You may be eligible for a refund in the following circumstances:

• You were charged in error or charged more than the amount you agreed to.
• A paid service was not delivered as described.
• You cancelled an eligible service before work commenced.

3. Situations where refunds may not apply

Refunds are generally not available where:

• The service has been fully delivered and guidance was provided as agreed.
• An issue could not be resolved due to hardware faults, account locks, or other factors outside our control, despite our reasonable efforts and correctly provided guidance.
• You did not follow the guidance provided, or the device or account details supplied were inaccurate.
• The request falls outside any stated refund window.

Because our service is advisory and the outcome can depend on factors beyond our control, the successful delivery of guidance is not conditional on the underlying issue being fully resolved.

4. How to request a refund

To request a refund, contact us within 14 days of your payment with the following details:

• Your name and the email address used for the request.
• The date of the service and payment.
• A brief explanation of why you are requesting a refund.

Send your request to support@iassistpro.online or use our contact page.

5. Processing time

We review refund requests promptly. Approved refunds are typically processed within 5–10 business days to the original payment method. The time it takes for the funds to appear may vary depending on your payment provider.

6. Chargebacks

If you have any concern about a charge, please contact us first. We are committed to resolving billing issues fairly and quickly, and most concerns can be settled directly without the need for a formal dispute.

7. Changes to this policy

We may update this Refund Policy from time to time. Changes will be posted on this page with a revised "Last updated" date.

8. Contact

For any questions about refunds, reach us at support@iassistpro.online or via our contact page.