Terms & Conditions

Last updated: 15 July 2026

These Terms & Conditions ("Terms") govern your access to and use of the website iassistpro.online and the services provided by iAssist Pro ("we", "us", "our"). By using our website or contacting us for support, you agree to these Terms. If you do not agree, please do not use our website or services.

1. Independent service

iAssist Pro is an independent technical support and troubleshooting service. We are not affiliated with, endorsed by, or sponsored by Apple Inc. We are not an authorised service provider and do not represent any device manufacturer. All product names, trademarks and brands are the property of their respective owners and are used for identification purposes only.

2. Scope of services

We provide general technical support and troubleshooting guidance for consumer devices, including software and configuration assistance delivered remotely. Our services are advisory in nature. We do not perform physical hardware repairs, and we do not guarantee that every issue can be resolved through guidance alone.

3. No guarantee of results

While we make reasonable efforts to help you, technology problems can have many causes, some of which are outside our control. We do not warrant that our guidance will resolve your particular issue, that services will be uninterrupted, or that any result will be achieved within a specific timeframe.

4. Your responsibilities

• Provide accurate information about your device and issue.
• Back up your data before performing any troubleshooting steps.
• Follow guidance carefully and at your own discretion.
• Never share passwords or sensitive credentials — we will never ask for them.
• Ensure you are the rightful owner of, or authorised user of, the device you seek help with.

5. Fees and payment

Where a service carries a fee, we will disclose the cost clearly before you commit. Any applicable charges, payment methods and terms will be communicated to you in advance. Please also review our Refund Policy.

6. Intellectual property

All content on this website, including text, graphics, illustrations, logos and layout, is owned by or licensed to iAssist Pro and is protected by applicable intellectual property laws. You may not reproduce, distribute or create derivative works from our content without our prior written permission.

7. Acceptable use

You agree not to use our website or services for any unlawful purpose, to infringe the rights of others, to attempt to gain unauthorised access to any system, or to interfere with the proper operation of the website. We reserve the right to refuse service to anyone at our discretion.

8. Limitation of liability

To the fullest extent permitted by law, iAssist Pro shall not be liable for any indirect, incidental, special, consequential or punitive damages, or any loss of data, profits or goodwill, arising from your use of our website or services. Our total liability for any claim shall not exceed the amount you paid to us, if any, for the specific service giving rise to the claim.

9. Data loss disclaimer

Troubleshooting steps can, in some cases, result in data loss. You are solely responsible for backing up your data before following any guidance. We are not responsible for any loss of data that may occur.

10. Third-party services and links

Our website may reference or link to third-party products, services or websites. We do not control and are not responsible for their content, policies or practices.

11. Changes to these Terms

We may revise these Terms at any time. Updated Terms will be posted on this page with a new "Last updated" date. Your continued use of our website or services after changes constitutes acceptance of the revised Terms.

12. Governing law

These Terms shall be governed by and construed in accordance with the applicable laws of the jurisdiction in which iAssist Pro operates, without regard to conflict-of-law principles.

13. Contact

Questions about these Terms can be sent to support@iassistpro.online or via our contact page.